1. Who this policy applies to
This Privacy Policy explains how Restored Right Sydney Pty Ltd ABN 85 660 135 562, trading as Restored Right, collects, uses, stores and discloses personal information through this website, phone enquiries, email enquiries, the booking form and work carried out for customers across Sydney.
Personal information generally means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
2. Personal information we may collect
Depending on how you contact us or use our services, we may collect your name, phone number, email address, suburb, property type, job details, access instructions, photos or videos you provide, insurance or real estate contact details, payment-related records, communication history and any information needed to assess, quote, book or complete a restoration or cleaning job.
Our website may also collect technical information such as device type, browser type, pages visited, referral source, IP address and approximate location through hosting, security, analytics or performance tools if those tools are enabled.
3. How we collect information
We collect information when you submit a website form, call, email, use the booking link, send photos or messages, request a quote, approve a job, communicate with our team or otherwise provide information to us. We may also receive relevant job information from property managers, strata managers, insurers, tenants, owners, contractors or referral partners where appropriate for the job.
4. Why we use personal information
We use personal information to respond to enquiries, provide quotes, book jobs, attend properties, complete restoration and cleaning work, prepare job records, provide moisture readings or photos, communicate with customers and authorised third parties, manage safety, handle payments, improve our website and services, keep business records and comply with legal obligations.
5. Disclosure to third parties
We may disclose information where reasonably needed to deliver the service, including to employees, contractors, specialist technicians, property managers, strata managers, insurers, loss adjusters, IT providers, website hosting providers, booking and job-management systems, professional advisers, payment providers, debt recovery providers and regulators or authorities where required by law.
We only share job information with insurers, property managers or other third parties where it is relevant to the job, authorised by the customer or reasonably necessary for the work being requested.
6. Overseas disclosure and third-party platforms
Some technology providers used for website hosting, email, booking, forms, security, analytics or cloud storage may store or process information outside Australia. We use these providers for normal business operations and take reasonable steps to work with reputable services.
7. Cookies, analytics and online tools
This website may use essential storage, cookies or similar technologies to operate the site, remember cookie preferences, protect forms from spam, measure website performance and understand how visitors use the website. More detail is available in our Cookie Policy.
8. Marketing communications
If we send commercial electronic messages, we will aim to do so with consent or where otherwise permitted by law. You can opt out of marketing messages by using the unsubscribe option provided or by contacting us. Service, booking and job-related messages may still be sent where needed to complete an enquiry or job.
9. Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. We retain information for as long as needed for the purpose it was collected, for business records, insurance documentation, dispute handling and legal or accounting obligations.
10. Access, correction and complaints
You may request access to personal information we hold about you or ask us to correct it if it is inaccurate. To make a request or privacy complaint, contact us at restoredrightsydney@gmail.com. We will review the request and respond within a reasonable time.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
11. Updates to this policy
We may update this Privacy Policy from time to time. The current version will be published on this page with the latest update date.